mellowwcoreA FEW USEFUL ANSWERS
Good to know.
From choosing a basket to caring for it.
Where do you ship?
Free standard shipping to the contiguous 48 United States and Washington, D.C. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days. Alaska, Hawaii, U.S. territories, PO Boxes and military addresses are excluded.
When does processing begin?
Order cutoff: 07:00 PM (GMT−06:00), Central Standard Time (Chicago), fixed year-round; no daylight-saving adjustment. Orders at or after the cutoff, on weekends or on U.S. federal holidays begin processing the next business day. Business days are Monday–Friday, excluding U.S. federal holidays.
What is included with a basket?
One decorative iron wall basket in the selected finish. Flowers, inner pots, wall fixings and other styling props are not included.
Can I use the basket outdoors or fill it with water?
The baskets are intended for indoor decoration. Do not fill directly with water or soil. Use dried or artificial flowers, or a separate non-leaking container. We do not claim outdoor, rustproof or waterproof performance.
How do I choose a size?
Each product page lists maximum overall width, height and depth in centimeters and approximate inches. Check the available wall space and choose fixings suitable for your wall type.
How do I care for the finish?
Use the care instructions on the individual product page. Keep painted iron dry and avoid soaking, abrasives and prolonged moisture.
How do returns work?
Request a return within 30 days of delivery. Change-of-mind items must be unused, in original condition and original packaging. Contact us first for authorization. No restocking fee. Change-of-mind return postage is paid by the customer, including international postage to our return address in France.
What if my item is damaged, defective or incorrect?
Email us with your order number, a description and, where possible, photos. Necessary unpacking does not disqualify your request. We cover applicable return shipping when the issue is our error, damage or a defect. Contact us for instructions before sending it back.
When will I receive a refund?
After receipt and inspection, we will communicate the refund decision. Once approved, refunds return to the original payment account within 10 calendar days. No restocking fee applies.
What currency and tax are shown?
All prices are USD. Checkout shows tax as $0.00; this is not a statement that goods are legally tax-exempt.
How can I ask about payment or an order?
Contact [email protected] with your question and, if available, your order reference. Never send full card details or a security code by email.